I am a psychotherapist, organisational coach and the founder of Wild Thoughts. My work focuses on helping people gain the most enjoyment and fulfilment from their role at work, whilst improving performance and creative output.
I focus on the way your innermost tendencies and personal feelings impact your performance and relationships at work — your choices and actions are connected to thoughts, feelings and past experiences, some of which you may be unaware of.
My work is rooted in an in-depth understanding of human relations, group dynamics and emotional life, drawing on inquisitive dialogue, embodied practices in nature, and archetypal active imagination.
Each service is tailored to where you are and where you want to be.
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Role analysis
Reflect on your role, relationships and patterns at work. Uncover what no longer serves you and find new ways forward.
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Individual psychotherapy
Weekly psychodynamic sessions — online, with regular in-person options in London and Frome.
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Parent consultations
Space for parents to explore the feelings and pressures of raising children, deepening compassion for themselves and their family.
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Organisational consultancy
Tailored programmes for leadership, accountability and wellbeing. Nature-based experiences that transform organisational culture.
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Supervision
Individual and group supervision for psychotherapists, with specialist expertise in perinatal work, fertility loss and parental mental health.
Fees
I believe that therapy and consulting should be affordable to all those who truly need them. I charge on a sliding scale based on income and needs. Please do not hesitate to contact me to discuss your needs.
The authentic self has the experience of being truly present and alive. Being real is more than existing; it is finding a way to exist as oneself, and to have a self into which to retreat for relaxation.
D. W. Winnicott, Playing and Reality
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Privacy Policy: Psychotherapy, Supervision, Consultation, and Website Visitors
Introduction
Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003. I also adhere to the ethical guidelines regarding protecting client privacy and confidentiality set by the British Association for Counselling and Psychotherapy (BACP).
This privacy notice tells you what I will do with your personal information from the initial point of contact through to after your therapy, supervision, and/or consultation has ended.
'Data controller' is the term used to describe the person/organisation that collects and stores and has responsibility for people's personal data. For the purposes of this website and my psychotherapy, supervision and consultancy work, the data controller is me. For CPD workshops and all other training, the data controller is the host organisation.
I am registered with the Information Commissioner's Office Registration, Reference ZB610091 (Hanna Fisher). My phone number is +44(0)7825 686629. My email address is: info@hannafisher.co.uk.
My lawful basis for holding and using your personal information
The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information. If you are currently having therapy, consultation or supervision or if you are in contact with me to consider any of these options, I will process your personal data where it is necessary for the performance of our contract. The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called 'special category personal information'. The lawful basis for me processing any special categories of personal information is that it is for provision of therapy or consultation or supervision, and that it is necessary for a contract with myself in order to provide my services.
How I use your information
I will never use your personal data for any purposes other than the administration of consultation, therapy or supervision, i.e. to arrange, cancel and rearrange appointments. I will only retain your personal information for as long as is necessary. This is in line with guidance from the Information Commissioner's Office.
Initial contact: When you contact me to book your first appointment I will collect some brief information to help me to process your enquiry. This will include your name so that I can book the appointment into my diary and also a contact method, for example an email address or phone number. This information is requested so that you could be informed if I was unable to attend an appointment due to unforeseen circumstances.
Alternatively, an organisation such as your employer may send me your details when making a referral. If an enquiry is made and you decide not to proceed I will ensure that all of your personal data is deleted within one month. If you would like me to delete this information sooner please let me know.
While you are accessing therapy: Your email address or phone number may be used to provide you with written confirmation of your appointment times. Your email address and telephone number will only be used to contact you regarding appointment times unless we have agreed otherwise. I may also use your email address to email you information that is relevant to your therapy, consultation or supervision sessions.
At the beginning of your first appointment I will ask you to complete a personal details form containing your name, address, date of birth, contact information and also contact information for your GP. The form is stored in a locked filing cabinet that can only be accessed by me. Please be aware that I will not routinely contact your GP to inform your GP of your attendance as your attendance is confidential. To fulfil my duty of care towards you while also maintaining your confidentiality I will only contact your GP if it is necessary and, should these circumstances arise, I would discuss this with you wherever possible before contacting your GP.
Rest assured that what is said in our sessions will be kept confidential. I am a member of the British Association of Counselling & Psychotherapy (BACP) and I abide by their professional code of ethics. Confidentiality will only be broken if there are legal or ethical obligations to disclose: for example, if you disclose abuse/neglect of a child or vulnerable adult, or say something else that implies serious harm to yourself or others, or if a court of law requires me to disclose information.
In the event that confidentiality must be broken I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.
Counsellors are required to have regular supervision support so I may discuss our work with my supervisor. This would be done without identifying you and my supervisor would also abide by the BACP's code of ethics regarding confidentiality.
I might keep brief notes of our therapy sessions for the purpose of assisting our work together. The notes help me to keep track of the issues that we are working on and they are for my use only. The notes do not include any personal details that could be used to identify you and they are stored securely in a locked filing cabinet that only I have access to. Your therapy notes are stored separately to your personal details form.
After therapy has ended: There are reasons why I am required to keep records after your therapy, consultation or supervision has ended. For example, in the case of financial transactions personal information must be retained for as long as legally required in respect of tax or accounting purposes. Whereas I have kept brief therapy notes, retaining these notes ensures that I can continue to offer you an efficient service if you make contact after therapy has ended. Your therapy notes do not include any personal details that could be used to identify you and continue to be stored securely in a locked filing cabinet that only I have access to for seven years after therapy has ended. This time frame adheres with current industry guidelines. Seven years after therapy has ended your therapy notes will be confidentially destroyed. I might continue to keep clinical notes from therapy and consultation after this time for the purposes of academic writing and research. In the event any of my writing were to be published, the clinical material would be anonymised and any sensitive details would be modified to render my clients unidentifiable. If you do not wish me to use any element of our work together in this way, and/or want me to delete these notes, please let me know.
Your personal details form is confidentially destroyed on ending your therapy sessions. Please note that I need to keep a record of your name, date of birth and your client reference number for seven years after therapy ends. Your client reference number corresponds with a client reference number on your therapy notes and therefore enables me to identify your therapy notes if necessary.
Third party recipients of personal data
I share a limited amount of personal data with third parties in order to provide therapy services to you and to fulfil legal obligations with regards to tax and accounting purposes. For example, my accountant is permitted access to my invoices. I will never pass on your contact details to any third party organisations for the purposes of sales, marketing or research.
If your appointments are paid for or arranged via a third party, for example your employer, the only information shared with the third party is your dates of attendance and non-attendance for invoicing and payment purposes. Details about what is discussed in your appointments will remain confidential and can only be shared if you give me your written consent to do so.
Data security
I take the security of the data that I hold about you very seriously. My email account is password protected and mobile phones and laptops used to respond to your emails are password protected and have anti-virus software. Email communication that is not necessary for record keeping will be destroyed within one month.
Website visitors
By accessing my website, you are consenting to the information collection and use practices described in this privacy notice. Should you choose to contact me using the contact form on the website none of the data that you supply will be stored by the website or passed to any third party data processors. Instead the data will be collated into an email and sent to me over the Simple Mail Transfer Protocol (SMTP). SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by local computers and devices.
The website uses cookies and Google Analytics. Almost all websites use cookies which are small files that get put on your computer by websites as you surf them. These cookies can store lots of information which can have privacy implications. Google Analytics is a service provided by Google that gathers anonymous data on how people are using websites and then provides visitor statistics, details of page views etc. This service is used by many website owners as the data helps website owners to improve their websites. You can opt out of Google Analytics and other Google services here: tools.google.com/dlpage/gaoptout and google.com/dashboard.
Your rights
Under GDPR, 2018 guidelines you have the following rights: the right to request access to the personal information that I store and process about you. You can ask for corrections to be made to the information held or for your personal information to be deleted. You can also ask me to restrict the processing of your personal information or to object to the processing of it altogether in some circumstances.
You can read more about your rights at ico.org.uk/your-data-matters. If you would like to make a request relating to any of the rights above, please send a request in writing by emailing info@hannafisher.co.uk. Please be aware that in certain situations I may be unable to comply with the above requests. For example, if compelled to retain the records by a court of law. Please also be aware that there may be a charge for complying with a request if it is deemed to be excessive in nature.
Complaints
If you have a complaint about how I handle your personal data please do not hesitate to get in touch by email at info@hannafisher.co.uk. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to: ico.org.uk/make-a-complaint.
Changes to privacy notice
This privacy notice may be updated from time to time, so please check occasionally for any updates.
